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The health and well-being of guests takes top priority at Russell James, which is why we use ColourStart screening & testing.  To check any sensitivity or reactions to colour product ingredients, ensuring your suitability to hair colour services.



Most people who have their hair coloured experience no problems but a few can be allergic to some of the ingredients in hair dye.  Allergies develop over time so even if you have had your hair coloured before you could still develop an allergy which is why it is so important for us to perform an Allergy Alert Test and regular screening.

Some salons may carry out a colour service without first performing an allergy test but that would compromise your safety and that’s not something we’re prepared to do at Russell James.


If you are already a colour client at Russell James, and you have had your hair coloured with us within the last 12 weeks we will ask you a set of screening questions before your appointment which will help us decide if you need to have an allergy alert test before your next colour service.  If you are a new colour client then you will need to book a full colour consultation which will include hair and scalp assessment, screening and an allergy alert test.



The way we carry out these tests has changed and you can now choose from two options:

Thank you for taking the time to read our Colour Safe Policy and we hope it reassures you that your safety and comfort is our priority.  If you have any questions just let us know. 

We look forward to seeing you in the salon for your colour appointment soon.

This is a new and exciting MHRA approved self-application patch test (ColourStart) which offers you a safe and convenient way to test your suitability for a colour service and securely store your results in your personal online portal (Passport).  

For future colour services all you have to do is answer the 6 screening questions and if your result is a green "go ahead" tick, you will not need to apply a Colourstart test again!

Follow these 5 simple steps to begin your ColourStart Passport journey:

STEP 1: Register on the Colourstart website by clicking here and create your own personal Passport

STEP 2: Answer the six screening questions and you then must share the results with us via your Passport

STEP 3:  Buy your Colourstart test from us and we’ll send it out straight away.  The Colourstart test costs £15

STEP 4:  Apply your Colourstart test after watching the video below and at least 5 days before your colour service:

STEP 5: Upload your results to Passport, share with us and we’ll be in touch to book your colour service (If not already scheduled). It is essential that you upload your results. and share them with us.

If you want a test that is simple, safe and convenient and stores your test and screening history in your personal online Passport portal then choose Colourstart. This test is also perfect for our guests who live out of area.

This test will need to be repeated each 12 months regardless of the screening question response. 

You will need to pop into the salon at  48 hours before your colour appointments, and a member of our team will complete the Allergy Alert Test for you. 

The test is simple, we apply the colour to a cleaned area of skin on the inside of your elbow.

This must then be left uncovered for 45 minutes, after which it can be removed using warm water only – shampoo, soap or wipes should not be used.

It can take a little while before a reaction may occur,  which is why the test must be performed 48 hours prior to your colour service at the salon. 

If you experience any signs of irritation, reddening, inflammation or itching please contact us to let us know.  If you develop symptoms that make you unwell please contact a medical professional.  If you have no reaction to the test then you can continue with your colour service as usual.   

You will need to answer screening questions at each visit to the salon. This is this same as it has always been.

If you choose the AAT method of testing then you will need to have a test every 6 months unless it has been more than 12 weeks since your last colour with us or our screening indicates that you need to have another test before that.

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